Confusing Search Results
Three of our participants tried to search for genre by typing the genre (comedy) directly into the search bar, but the search bar doesn’t support searching by genre. It doesn't provide desired results and users are forced to browse through categories. This resulted in high task failure rate.
"It says we found 21 matches for country concert but in the events it has 0, so I would think there's no concert but why would you say 21 matches?" (P7)
2.75 / 5 average satisfaction rating.
2.8 / 5 average confidence rating.
![](https://cdn.prod.website-files.com/642788a7302f9020042b2a6e/642dc408ed2f8542447b81b6_Search%20Results.png)
Mismatching CTA (left) and search results (right)